Platform Agreement

These terms and conditions govern your use of the RentCollection platform and the services herein. They are supplementary to our Terms and Conditions of Trading Please read the terms in full before you use this website and its services. If you do not accept these terms, please do not use this platform. Using the platform implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.


1.1 You will be able to access much of this platform without having to register any details with us. To view the full contents of this platform you must register. When you register please read our Privacy Policy

1.2 No username or password shall be used by anyone except by the person for whom they were issued. You will be responsible for all use under your account, including the unauthorised use of any username or password.


2.1 Landlords & Agents if you are using our rent collection service please view our Terms and Conditions of Trading

2.2 Tenants if you are using our rent collection service please view our Terms and Conditions of Trading (Tenants)


3.1 You are permitted to use our platform for your own purposes and to print and download material from this platform provided that you do so only for your own purposes and respect the intellectual property rights of Clubwise UK Ltd. You must refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the platform and also from modifying any content without our consent. Material on this platform must not be republished online or offline without our permission.

3.2 The copyright and other intellectual property rights in all material on this platform are owned by us or our licensors and must not be reproduced without our prior consent.

3.3 Subject to paragraph 2.1, no part of this platform may be reproduced without our prior written permission.


4.1 We take all reasonable steps to ensure that this platform is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and other technical issues. Therefore we will not be liable if this platform is unavailable at any time.

4.2 This platform may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.


5.1 Any links to third party websites located on this platform are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this platform it will be at your own risk.

5.2 If you would like to link to this platform, you may only do so on the basis that you link to, but do not replicate, any page on this platform, and subject to the following conditions:
(a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;
(b) you do not misrepresent your relationship with us or present any false information about us;
(c) you do not link from a website that is not owned by you; and
(d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.

5.3 If you choose to link to our platform in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.


6.1 We take all reasonable steps to ensure that the information on this platform is correct. However, we do not guarantee the correctness or completeness of material on this platform. We may make changes to the material on this platform at any time and without notice. The material on this platform may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.

6.2 The material on this website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this platform on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this website.


7.1 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this platform), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our platform. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this website.

7.2 Clubwise UK Ltd and its associated content providers make considerable efforts to make search results within our Know Your Tenant and Tenant Trace services as accurate as possible. The information powering Know Your Tenant and Tenant Trace is obtained by Clubwise UK Ltd from a multitude of sources, over which Clubwise UK Ltd has no control. Clubwise UK Ltd shall not be liable for any loss or damage arising from any inaccuracies, faults or omissions in the information provided by the Know Your Tenant and Tenant Trace services, howsoever caused. These services are made available only for your own in-house purposes.

7.3 Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.


This Legal Notice shall be governed by and construed in accordance with English Law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.


Our Company name is: Clubwise UK Ltd registered in England & Wales No. 4975807

Our business address is: 2 St Georges Square, Morpeth, Northumberland, NE61 1SL

Our contact details are: Telephone: 01670 285 151      Email: